Privacy Policy

Last updated: 1 June 2026 · Applies to medviva.co

[PLACEHOLDER] This is a template. Before launch, have it reviewed against the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), and any DHA/DOH/MOHAP health-data requirements, with your legal advisor.

1. Who we are

MEDVIVA ("we", "us") operates the website at medviva.co. We connect members with licensed partner clinics for clinician-reviewed peptide, GLP-1, and longevity protocols across the UAE. We are the marketing and technology layer; clinical care, prescribing, and dispensing are performed by licensed partner clinics.

2. Information we collect

Information you give us: name, contact details (email, WhatsApp/phone), and the responses you provide in the health assessment.
Health information: the goals, history, and lifestyle details you submit so a clinician can review your suitability.
Technical data: device, browser, and usage analytics collected to operate and improve the site.

3. How we use it

To route your assessment to a licensed partner clinic for clinical review.
To contact you about your assessment, protocol, and follow-up via WhatsApp and email.
To operate, secure, and improve our service.

4. Where your data is stored

In line with UAE requirements, personal and health data is stored and processed within the UAE unless lawfully permitted otherwise. Data is encrypted in transit and at rest. [PLACEHOLDER: confirm hosting region and processors.]

5. Sharing

We share your information only with the licensed partner clinic handling your care and the processors needed to run our service (e.g. hosting, messaging). We do not sell your data.

6. Your rights

Subject to UAE PDPL, you may request access to, correction of, or deletion of your personal data, and may withdraw consent at any time. To exercise these rights, contact us using the details below.

7. Retention

We keep your data only as long as necessary for the purposes above or as required by applicable law and clinical record-keeping obligations.

8. Contact

Questions about this policy: message us on WhatsApp [PLACEHOLDER: replace with official contact + data protection officer details].